Privacy Policy

JSC „LeMuse LT“, legal entity code – 302575593, registered address – V.Grybo str. 38-7, Vilnius, („the data controller“) has developed this privacy policy in order to protect the security of its clients’ personal data. It contains information about what personal data we process, why we handle them in a particular way, what security measures we take, what rights you, as data subjects, have.

If you have any questions regarding this privacy policy, please contact our company representative:
– By e-mail: lemuse@lemuse.eu;
– By phone: +37061133678;
– Come to our store at: Savičiaus str. 12, Vilnius.

1. WHAT IS PERSONAL DATA?

1.1. Personal data is considered to be any information that directly or indirectly identifies the identity of a particular person. For example, personal data is considered to be a person’s surname, name, telephone number, e-mail address, internet identifier.

2. WHAT SORT OF PERSONAL DATA WE HANDLE AND WHY?

2.1. You can purchase the goods you like on our website after you have completed the registration process and created an account (note: an account can also be created at the time of purchase), which contains information about your ordered goods, delivery status, etc. For this purpose we:

2.1.1. Collect and process Your following personal data:

– Name, surname;
– E-mail address;
– Account login name;
– Login password.

2.1.2. We handle the data only with your consent and we receive all of it only from you;
2.1.3. We do not provide data to anyone, i.e., we are the only data controllers;
2.1.4. Our personal data managers help us to handle the data by performing technical functions. You can find information about our personal data managers in the privacy policy below;
2.1.5. We handle data for the following period: from the time the account was created up to the moment the account was deleted (revoked).

2.2. By registering on our page and selecting and ordering products, we ask you to provide the information that we need to complete the order, deliver the goods and inform you about the progress of the order. For this purpose we:

2.2.1. Collect and process Your following personal data:

– Name, surname;
– Delivery address of the goods;
– Phone number;
– E-mail address;
– Information about the order (order number and date; order status);
– IP address;
– Information about goods (name, description, quantity, price);
– Payment method;
– Delivery method and price;
– Order notes.

2.2.2. We handle the data only with your consent and we receive all of it only from you;
2.2.3. We do not provide data to anyone, i.e., we are the only data controllers;
2.2.4. Our personal data managers help us to handle the data by performing technical functions. You can find information about our personal data managers in the privacy policy below;
2.2.5. We handle data for the following period: we process the data until the order is completed, and then we process it for as long as we are required to do according to the legislation, for example, the Law on Accounting of the Republic of Lithuania.

2.3. If you do not wish to register on our page because, for example, you are planning to purchase the goods only once, you can purchase the goods by filling in the purchase form without registration and we will receive the data specified in section 2.2.1 of this privacy policy which we need in order to be able to fulfill the order, deliver the goods and to inform you about the order fulfillment status. The data is processed in the same order and terms as specified in paragraph 2.2 of this privacy policy.

2.4. For accounting purposes for payment for goods and ordering:

2.4.1. We collect and process Your following personal data on our site:

– Name, surname;
– Registration address/place of residence;
– The price of goods and their delivery;
– Payment status (automatically comes from “Paypal” and “Paysera LT”).

2.4.2. Payment services provider AB SEB bank collects and manages Your following personal data on their platform and provides them for our review:

– Name, surname;
– Account number;
– Amount of payment;
– Purpose of payment (order number – if indicated by the client);
– Payment date.

2.4.3. Payment services provider UAB “Paysera LT” collects and manages Your following personal data on their platform and provides them for our review:

– Name, surname;
– Account number;
– Amount of payment;
– Order number ;
– Payment date.

2.4.4. Payment services provider “Paypal” collects and manages Your following personal data on their platform and provides them for our review:

– Name, surname;
– Product name, quantity, price;
– Order number;
– E-mail address;
– Payment date.

2.4.5. We receive all of the data mentioned above from the above mentioned payment services providers after you make a payment for the goods you want to purchase;

2.4.6. For the purpose of forming a payment order for the products you want to acquire and to inform us of the payment made by You we forward the following data to the payment services providers listed above:

– Product name, quantity, amount, currency, order number (“Paypal”);
– Order number, amount, currency, name and surname, e-mail address, selected language interface, address, chosen payment method (“Paysera LT”).

2.4.7. Our personal data managers help us to handle the data by performing technical functions. You can find information about our personal data managers in the privacy policy below;

2.4.8. We handle data for the following period: we process the data until the order is completed, and then we process it for as long as we are required to do according to the legislation, for example, the Law on Accounting of the Republic of Lithuania.

2.5. We constantly update our range of products, organize games, publish promotions and share other valuable information (“direct marketing”). For this purpose we:

2.5.1. Collect and process Your following personal data:

– Name, surname;
– E-mail address.

2.5.2. We handle the data only with your consent and we receive all of it only from you;

2.5.3. We do not provide data to anyone, i.e., we are the only data controllers;

2.5.4. Our personal data managers help us to handle the data by performing technical functions. You can find information about our personal data managers in the privacy policy below;

2.5.5. We handle data for the following period: from the time you give the consent until it is canceled, but not more than two years. At the end of the two-year period, we will inform you that your consent will soon expire, and we will ask you to renew it.

2.6. When you purchase goods in our e-shop, we process the following data about your past purchases so that you can see information about what you bought in the past, at what price, etc., and also to resolve disputes between us. For this purpose we:

2.6.1. Collect and process Your following personal data:

– Purchase history (name of goods purchased, description, quantity, price; method of payment, delivery address, delivery method and price; order notes, status, number and date; IP address);
– Automated notifications (e-mails) related to the order execution status;
– Electronic correspondence between the two parties.

2.6.2. We handle the data only with your consent and we receive all of it only from you;

2.6.3. We do not provide data to anyone, i.e., we are the only data controllers;

2.6.4. Our personal data managers help us to handle the data by performing technical functions. You can find information about our personal data managers in the privacy policy below;

2.6.5. We handle data for the following period: we process the data for two years, and then we process it for as long as we are required to do according to the legislation, for example, the Law on Accounting of the Republic of Lithuania.

3. ON WHAT BASIS DO WE HANDLE YOUR PERSONAL DATA ?

3.1. We process your personal data only on legal grounds, strictly in accordance with the provisions of the European Union General Data Protection Regulation and the Law on the Legal Protection of Personal Data of the Republic of Lithuania.

3.2. Your personal data is collected and processed only when:

3.2.1. You are purchasing goods from us;

3.2.2. You register on our e-shop and create a personal account;

3.2.3. You consent to the processing of your personal data on other grounds, for example, for direct marketing purpose;

3.2.4. When binding statutory requirements are enforced on us.

4. WHAT RIGHTS DO I HAVE?

4.1. The right to access my personal data. You have the right to contact us and get to know what Your personal data we handle.

4.2. Right to withdraw consent to process my personal data. You have the right at any time to cancel your consent to process your personal data.

4.3. Data modification and updating. If you find that your personal data is inaccurate or incomplete, you can contact us to update and correct it.

4.4. Prohibition to process personal data. You have the right to prohibit us from processing your personal data and to request to not further process any of your personal data and to remove any personal data that we handle. However, we would like to draw your attention to the fact that in certain cases we will not be able to satisfy your request and will continue to be required to process your certain data. Such cases are: the data is needed to achieve the purposes for which it was collected or processed; processing of data is necessary in order to safeguard our legitimate interests; we need to process the data due to the statement, execution or defense of legal claims; processing of data is mandatory for us by applicable laws or regulations.

4.5. The right to restrict the processing of personal data. You have the right to restrict the processing of your personal data if your personal data is inaccurate and (or) processed illegally, but you do not agree to delete your data and (or) your personal data are necessary for the purpose of claiming, enforcing or defending legal requirements, and (or) your personal data is processed when you disagree about such processing of personal data. By exercising your right to restrict your personal data processing, we will terminate any data processing activity, except for storing of your personal data.

4.6. The right to transfer my personal data. This right means, that you can obtain a systematic, commonly used, computer-readable and interoperable personalized personal data, that we process by automated tools. Data can be forwarded to you directly or to the third person you specify.

5. HOW CAN I USE MY RIGHTS OR GET INFORMED ABOUT THE DATA YOU ARE PROCESSING?

5.1. If you want to take advantage of the rights above, please contact us in the following ways:

5.1.1. E-mail: lemuse@lemuse.eu;

5.1.2. Phone: +37061133678;

5.1.3. Visit our store at: Savičiaus str. 12, Vilnius.

5.2. Upon the receipt of your request, we may, if necessary, request you to provide your identity documents, as well as other additional information and/or documentation related to Your request that we need. We will respond to your request as soon as possible, but within no more than 30 calendar days of receipt of your request date and the provision of all the necessary documents and information.

6. DO I HAVE THE RIGHT TO USE MY RIGHTS IN ALL CASES?

6.1. In certain cases, laws or other legal acts have given us or imposed a mandatory obligation not to comply with your requests for rights. In such cases, the following are considered:

6.1.1. We must comply with the obligations imposed on us by laws and other legal acts;

6.1.2. For reasons related to state security or defense;

6.1.3. For reasons connected with public order, prevention, investigation, detection or prosecution of criminal offenses;

6.1.4. To meet important economic or financial interests of the state;

6.1.5. In carrying out the prevention, investigation and detection of violations of official or professional ethics;

6.1.6. To protect the rights and freedoms of you or the others.

7. WHAT HELPS US TO HANDLE YOUR PERSONAL DATA?

7.1. In order to carry out our activities and to be able to produce and deliver the goods ordered by you, we use third party services which may require to transfer Your certain personal data to third parties who provide the services. To third parties (“personal data processors”) we transfer personal data only after we sign the contracts, which oblige them to process personal data strictly in accordance with our and legal requirements. Contracts also include provisions to protect your personal data from any inappropriate processing. We may transfer personal data to the following individuals who provide services:

7.1.1. Web hosting and maintenance companies that hosts and maintain our e-shop and other information systems we use;

7.1.2. Persons providing us with accounting, legal and other similar services;

7.1.3. Postal and courier companies that deliver goods to you;

7.1.4. Companies that provide delivery of promotional and informational messages (e-mails and SMS messages).

7.2. In accordance with the requirements of laws and regulations, we may transfer your personal data to other entities, such as law enforcement agencies.

8. COOKIES

8.1. What are cookies? A cookie is a small text file that a website saves to your device (computer, smartphone, or tablet) when you visit a website. Cookies help to recognize your device and help us to improve the functionality and ease of the use of our website.

8.2. What sort of cookies are we using? We use the following cookies:

8.2.1. Required cookies. These cookies are required for the proper functioning of the e-shop. They enable you to use certain features of the e-shop, such as securely connecting to a client account. Without these cookies, the e-shop would not work properly. We use the following cookies for this purpose:

Cookie Name

Description

Duration

woocommerce_cart_hash

woocommerce_items_in_cart

Contain information about the cart as a whole and helps know when the cart data change.

Expires when you close your browser

wp_woocommerce_session_

Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.

2 days

NID, APISID, HSID, SAPISID, SID, SIDCC, SSID, 1P_JAR NID – to display store location in “Google Maps”maps. Other cookies store information about unique user preferences when accessing to a “Google Maps”.

From 1 month to 2 years

player, vuid

To embed and play videos on “Vimeo” platform in our site.

From 1 to 2 years

wordpress_test_cookie Tests whether or not the browser has cookies enabled Expires when you close your browser

_cfduid

Set by the “Paysera”payment service to identify trusted web traffic.

1 year

wordpress_

Store user authentication details.
Expires when you close your browser

wordpress_logged_in_

Store user log in status and authentication data.
Expires when you close your browser

8.2.2. Analytical and activity cookies. With the help of these cookies, data about how many users use the website is collected, what content they choose to browse and other information necessary to improve the functionality of the website. By using these cookies that collect and report anonymous information, website owners can find out how visitors interact with the website. We use the following cookies for this purpose:

Cookie Name

Description

Duration

_gid Used by „Google Analytics” to distinguish users.

24 hours

_ga Used by „Google Analytics” to distinguish users.

2 years

_gat_UA-[XX] Used by „Google Analytics” to limit the number of requests send.
1 minute

NID

Contains a unique ID “Google” uses to identify returning user device.

6 months

8.2.3. Functional and settings cookies. These cookies are used to identify returning user. They help to personalize the content on the website, save selected settings, for example, chosen language or region in which you are. We use the following cookies for this purpose:

Cookie Name

Description

Duration

cookie_notice_accepted Used to store the acceptance to the use of cookies.

12 months

_icl_current_language Maintain the language selected by the user to navigate the website.

1 day

8.2.4. Promotional and third-party cookies. With these cookies, information about using the website is tailored to the visitor’s interest in advertising or providing other targeted information. We use the following cookies for this purpose:

Cookie Name

Description

Duration

fr

Used by “Facebook” to identify visitors.

3 months

8.3. How do we use cookies? Cookies are installed on your device only with your consent, except cookies that are strictly necessary for the technical operation of the website and which do not collect any personalized information (for example, browsing history, etc.). However, we would like to point out that if you do not authorize the use of cookies, some of our website features may be partially or completely inactive.

8.4. Basis for using cookies? The legal basis for using cookies is our legitimate interest to ensure the proper functioning of our website. In cases where cookies are used to remember your preferences, to display ads and to compile statistics, the legal basis for using cookies is your consent.

8.5. How can I manage cookies? You can delete all cookies already existing on your device and you can set in most browsers to prevent them from installing cookies. However, if you do this, you may need to manually enter your desired settings each time you visit the website. In addition, some services and features may not work. You can manage and/or delete cookies at your own time whenever you like.

8.6. How can I delete cookies? You can do this in the following way: Chrome; Microsoft Edge; Firefox; Safari; Opera.

8.7. If you have any questions about cookies, please contact us: +37061133678 or lemuse@lemuse.eu.

9. WHOM DO I CONTACT IN ORDER TO PROTECT MY RIGHTS?

9.1. You can contact the State Data Protection Inspectorate for the protection of your infringed rights. For more information, please click on this link: www.ada.lt.