Store Policy

STORE TERMS & CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.

THESE TERMS AND CONDITIONS APPLY TO YOUR USE OF THE “LEMUSE” WEBSITE AND BY ACCESSING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS SET OUT BELOW. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS YOU MAY NOT USE OR ACCESS THIS WEBSITE. IF THERE IS ANYTHING YOU DO NOT UNDERSTAND PLEASE FEEL FREE TO E-MAIL ANY ENQUIRY TO US AT lemuse@lemuse.eu.

“LEMUSE” (THE COMPANY HERE AND AFTER REFERRED AS “WE”) RESERVE THE RIGHT TO REVISE THESE TERMS AND CONDITIONS.

USE OF THE WEBSITE
The purchase of goods is limited to parties that lawfully can enter into and form contracts on the website under the law. This means that if you are an individual, you must be 18 years or older to purchase any goods via the website and by offering to purchase any goods you represent to us that you 18 years of age or older. To register, you must provide your real name, phone number, e-mail, address, account/etc. details and other requested information.
By making an offer to buy any goods, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

PURCHASE OF GOODS
No contract exists between you and us for the sale of the goods until we have received your order and payment for it. Once you do this, there is a binding legal contract. We reserve the right to reject without notice any order to purchase the goods made by you at any time.
The description and price of the goods you order will be as shown in the product description at the website.

COLORS
We cannot guarantee that colors in the website are fully equivalent to the items actual colors. This depends partly on the color settings of your computer and monitor.

PAYMENT & PRICES
We accept the following payment methods*:
– PayPal;
– Credit cards;
– Paysera (also Webmoney, CashU, SafetyPay, International transfers);
– Direct bank transfers.
*Please note that depending on a country in which you live all these payment methods can be available for you or only some of them.  
Payment will be debited and cleared from your account before the dispatch of the goods to you.
Shipping costs will be added to your order.
The price of the goods and delivery charges are inclusive of VAT but please take a note that orders to countries outside the EU may be subject to additional VAT, import duties and/or taxes, which are levied once your package reaches your country. “LeMuse” ships your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

SHIPPING
All orders are fulfilled at our head office in Vilnius, Lithuania within 2 business days after receiving the paid order. We operate from Monday to Friday and not on public holidays (find them here). If we don’t have your ordered item in stock – it can take up to 3 weeks to prepare the garment for you, as we make every item individually. But in all cases we do our best to prepare and ship it as soon as we can.
When your order is placed we will send you a preliminary confirmation. Once your package is shipped we will send you an email with final confirmation and instructions on how to track and collect it.
Products to Lithuania we ship via courier (home delivery) or parcel machine (delivery to the selected parcel machine) services.
Products to the European Union (EU) and other countries we ship by registered Lithuanian priority post (operated by Lithuanian post, www.post.lt) or courier delivery service (home delivery).
Shipping terms: Lithuania – up to 2 business days; European Union (EU) – up to 6 business days; other countries – up to 10 business days (possible customs handling can add days to expected delivery dates).
Express shipping is available for an extra fee.

“LEMUSE” GIFT CARDS
“LeMuse” Gift Cards can be purchased at our website and sent to you or your friends and family. These are available in varying amounts and can be found by clicking here. “LeMuse” Gift Cards are only redeemable online at our web-shop (www.lemuse.eu) and in “LeMuse” boutique (find address here). Please note that Gift Cards cannot be used for purchases at our partners stores.

EXCHANGES AND REFUNDS
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition. Returns will only be accepted if labels and original packaging are fully intact and the goods are in perfect condition. “LeMuse” cannot accept returns where the mentioned requirements have been breached.
You are responsible for the shipping of returned items back to “LeMuse”. Items lost in transportation will not be compensated for.
Shipping charges on returned merchandise are at the customer s expense. However, “LeMuse” will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser credit card or other mean (depending on used payment method). Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.

UNCOLLECTED ITEMS
Shipping costs will not be refunded for uncollected items.

SALE
The terms and conditions applies during sales periods also.

COPYRIGHT PERMISSION NOTICE
Copyright in the documents provided in this site (including, without limitation, the trademarks of “lemuse.eu”, logos, graphics, text, photos, designs, icons, images, data and software) provided in this web site are owned by or licensed to “LeMuse”. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from “LeMuse”. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
For press inquiries, please email us at lemuse@lemuse.eu.

PRIVACY POLICY
All personal information saved at the site will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of “LeMuse”. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When placing Your order, you have the option not to receive any information from “LeMuse”. If you wish to end your subscription to information from “LeMuse”, you may send an email to lemuse@lemuse.eu. State your name and email address and a short description of the matter in the email message.
You have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to lemuse@lemuse.eu. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.

COOKIES
Our site, like many others, uses small files called cookies to help us customise Your experience. You can read our Cookies Policy here.

SECURITY
For security reasons, we do not store any payment information in our database.

DISCLAIMER
We do not guarantee that all the items available at the “LeMuse” web shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order, we will contact you shortly by phone or by e-mail.
“LeMuse” cannot warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. “LeMuse” may at any time change the content of the site.
Though “LeMuse” strive to always display the correct texts, images and pricing in the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.
Part of the services mediated through the site are performed and concerned for by outside organizations. In situations where “LeMuse” act as agent for such services, we cannot be held responsible for any errors resulting from their activities.
“LeMuse” cannot be held responsible for any damaged caused from using the site or for that matter not being able to use the site. “LeMuse” cannot guarantee a problem-free uninterrupted and secure access to the site.
Hyperlinks on this website may refer to websites of third parties for which “LeMuse” takes no responsability. “LeMuse” does therefore no information on the websites of third parties are correct.

OUT-OF-COURT DISPUTE RESOLUTION
If you are not satisfied with prepared “LeMuse” answer to Your written claim, You can make a request/complaint for the purchased goods in “LeMuse” web shop to the State Consumer Rights Protection Authority (Vilniaus str. 25, Vilnius 01402, e-mail tarnyba@vvtat.lt, phone 85 262 67 51, fax. (85) 279 1466, website www.vvtat.lt) – or fill in an application form at EGS platform http://ec.europa.eu/odr/.

APPLICABLE LAW
This terms and conditions is governed by and construed in accordance with the laws of the Republic of Lithuania, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. All disputes shall be resolved in courts of Vilnius (Lithuania). Also you may bring a claim to enforce your consumer protection rights in connection with the store policy in Lithuania or in the EU country in which you live.

AMENDMENTS TO THE TERMS AND CONDITIONS
We reserve the right to make changes to our website and the terms and conditions. You will be subject to the terms and conditions in force at the time that you order products from us, unless any change to those terms and conditions is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these terms and conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

If you have any questions kindly email us on lemuse@lemuse.eu.